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By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer, confirmation of wire transfer, or company check in hand. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products
  • You have canceled your order

We reserve the right to refuse any order.

Returning products after sending

Due to the nature of the products and services being offered, product return is not allowed. We may purchase the system back, at a discount, at our discretion. Thank you for your understanding in this matter.

Pricing and Payment

Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase or you may use your own shipping company.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If the products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Servos & Simulation, Inc. through the Servos & Simulation, Inc website, you expressly agree not to request a ‘chargeback’ of any fees or payments for said orders, and that no dispute with Servos & Simulation, Inc will be raised with or adjudicated by the credit card company. Rather, you agree to contact Servos & Simulation, Inc. directly to resolve the issue or obtain a refund pursuant to the product guarantee.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage, shipping or packaging charges are applied.

Delivery information

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

You may use your own shipper or logistics company. Please contact us with your information if this is your option.


Servos & Simulation, Inc is held only to an obligation of means in the online sale process. Servos & Simulation, Inc may not be held liable for any prejudice or damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service breakdown, or other problems outside of its control.

Intellectual Property

All documents and every constitutive element on the First Fidelity Simulation web site are the exclusive intellectual property of First Fidelity Simulation.

The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from the First Fidelity Simulation web site is strictly prohibited.

Simple or hypertext links to the First Fidelity Simulation web site are strictly prohibited without explicit prior approval from First Fidelity Simulation.

Personal data

Servos & Simulation, Inc applies the stipulations of GDRP (General Data Protection Regulation), effective May 25, 2018. Nominative information relative to the BUYER collected on the site is necessary to place an order and is intended for First Fidelity Simulation's Customer Service in order to process the order. In consequence, this information may be processed by an automated system.

The BUYER/ VISITOR has the right to access, rectify, and delete data concerning him/her in accordance with the GDRP.

For more information about how Servos & Simulation, Inc processes your personal data, your access rights to this data, and cookies, we invite you to consult our page dedicated to personal data.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products and services online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions are governed by the law of the United States and the State of Florida and you and we agree to use the Florida courts should any dispute arise.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.